Medical Records, Billing and Insurance

Authorization for Disclosure of Health Information

Does Shriners Hospitals for Children accept my insurance?
Shriners Hospitals for Children (SHC) accepts all insurance providers, including Medicaid and Medicare. SHC will send a claim to your insurance provider for services performed during your visit. Any remaining balances such as copays, deductibles and coinsurance amounts will be billed to you by SHC. If you feel that the amount due will cause a hardship to you and your family, please contact the hospital to begin working with our financial counselor. SHC has financial assistance programs available.

What if my child does not have health insurance?
At SHC, we care for all patients regardless of their ability to pay. We do not turn away any patients who do not have health insurance. Our financial counselor is ready to help you and your family with this.

Is Shriners Hospitals for Children in my insurance network?
You may contact your insurance provider to see if we are considered an in-network or out-of-network provider. We are in network for most insurance plans and also bill out-of-network.

Do I have an out-of-pocket cost?
SHC will send you a statement for the remaining balance after your insurance company has processed the claim. You will not be held responsible for any services performed at SHC that have been denied by your insurance company.

Once you receive your statement from SHC, please mail in your payment as directed. If you feel that the amount due will cause a hardship to you and your family, please contact the hospital to speak with our financial counselor. SHC has financial assistance programs available.

Please note that SHC cannot accept payment at the time of service.

Will I receive any other bills?
If SHC performs surgery on your child, Greenville Anesthesia Professional Association (GAPA) will bill your insurance. You will receive a statement from them for any unpaid balance.

If you are referred to Pediatric Orthotic & Prosthetic Services (POPS), which is located in our building, they will bill your insurance separately. If you feel that any remaining balances due will cause a hardship to you or your family, please contact the hospital to speak with our financial counselor. SHC has financial assistance programs available for POPS. You will receive a statement from them for any unpaid balance.

If your child receives services outside of SHC (e.g. MRI, intensive care, etc), that facility will bill your insurance. You will receive a statement from them for any unpaid balance.

Financial Counselor
Please call 864-240-8184 or email questions to financialcounselor-grn@shrinenet.org